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CUSTOMER NOTICE: Minimum Online Purchase for Delivery Is ₦3,000. Free Delivery For Orders from ₦10,000 and above. All orders are delivered in 24hrs. Orders placed on Saturday / Sunday will be delivered next working day.

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FAQ

FAQ

I need help ASAP! What should I do?
The best way to reach us is to email  [email protected] Another way to reach us quickly is to call us on 08092990009 to speak with a MyMart representative.


How can I search for Products?
Click on the category name on the left of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.

 

How do I place an order on your website?

Once you have found your preferred product, just follow the steps below:

  • Select a preferred colour/size and then click on ‘buy this now’, to add this product into your cart.
  • Click on the ‘proceed to checkout’ tab to complete your order process
  • At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
  • Click on your preferred payment option before clicking the ‘Place order’ button

 

If you encounter any problems while placing your order, do not hesitate to contact us on 08092990009 or email us at [email protected]

 

What are Related products?

These are products similar to the products you are currently viewing and can be a substitute if the current product is not available.

 

Will I receive confirmation of my order?

Yes Mymart will send you a mail immediately you complete your order to the email address provided

 

Can I place my order over the phone or via email?

Yes simply call 08092990009 to speak with a MyMart representative or mail [email protected]

 

Can I just research products online, and then go to your local store to purchase?

Yes, our stores have all the products we have online.

 

What if I cannot find my particular product on mymart.com.ng?

If we do not currently have your particular item, please inform us as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want.

 

Can I order for someone?

Yes, you can order for someone else and ask them to pick up at our store or have it delivered to their house, as long as you have paid for it and they have the proof of payment. You can also call 08092990009 or email [email protected] to give further instructions

 

How do I know if you deliver to my area?

Please check our dispatch list and if we do not currently deliver there, do check back again as we are always expanding the list. You can also pick up your delivery at any of our stores.

 

Can you deliver to me outside Lagos?

No we do not currently deliver outside Lagos

 

What is the minimum order value?

The minimum order level is N3,000.

 

Can Order below the minimum order level?

Yes you can. But you will have to pick in the Stores.

 

Is there a delivery charge?

Yes delivery charges currently range between N350 and N1,000. Please Note that the charges can be reviewed without prior notice.

 

How can I obtain free delivery?

Orders above N10,000 do not attract delivery charges

 

What if I am not home at the time of delivery?

Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled within 3 days. Please note that your order will be cancelled after 2 re-delivery attempts.

 

Do you deliver to businesses?

Yes! Many businesses use this service to stock their beverages and toiletries.

 

How do I make payment?

Mymart.com.ng has two payment options to choose from: Pay on Delivery or prepay via local and international MasterCard, VISA and Interswitch Verve cards.

When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.

 Will my card details be safe?

Yes, we use 'Secure Socket Layer' (SSL) technology to encrypt your payment card to ensure your details are safe.

 

What is your returns policy?

We currently have a returns policy of 2days from the date of delivery (for products you can’t return please read our terms and condition policy). If you are dissatisfied with any product you receive, you can request for a replacement or get a refund as long as it meets our conditions for return.

 

I have received a faulty item

We want all our customers to receive top quality goods. If you think there is a fault with an item you have received, you can return it back to us to assess. If any product is unsatisfactory- due to defective workmanship or materials, we will replace or refund you the purchase price if it meets our timeline requirements. Products that pass quality check, and are deemed satisfactory will be returned to you for your use.

 

I was charged a shipping charge. Will it be refunded when I return my product?

Yes. We offer full refunds for returned defective products only.

 

How will I receive my refund?

After an item is retrieved, we refund the full cost of eligible purchases by transferring the entire amount to your Nigerian bank account. We do not give cash refunds. All our refunds are processed through electronic funds transfer.

 

How long will the refund process take?

After your item is retrieved and assessed, your refund will be processed within 10 working days.